I went to Cafe Zupas on a Friday evening to make use of the coupon mailer they sent out. I went with my 2 kids and my parents. It wasn't too busy, which was nice. General consensus among us is that the food is good and service was friendly.
I do think the assembly line set-up was a little confusing. I had to repeat my order to multiple people and, since I was simultaneously ordering for my children, had a hard time remembering exactly what I had ordered.
I was mildly disappointed in the kids' meal - my 2.5 year old wanted chicken strips and the 2 he was given were quite small. The fruit cup was mandarins and grapes (cut in half! excellent touch), but barely covered the bottom of the cup. He was able to eat it all, so while it's a great amount for him, an older child would still be hungry.
I had the clam chowder and it was excellent. Very savory and flavorful. My parents both had the mushroom bisque and also thought it was excellent. We all enjoyed the chocolate covered strawberries included in our meals.
Overall, I would be happy to return. Prices are comparable to Panera, and in my opinion the food is a little better.