The Colonel would turn in his grave if he saw his likeness attached to this disaster. They were out of the style chicken we wanted, no problem we said we would take the other style instead of waiting the 18 minutes. They took my money at drive thru window and disappeared for the next 16 minutes. I tried to waive someone over then tried to call on the phone but the line was busy. Finally they brought the food out I asked to speak to the manager. She was having a bad day and once we asked who the area manager was she refunded us the total. I am glad because the Hot Wings were so old and dry we physically not eat them.