Third year in a row we have used them for EDC. Normally service is good except the last two times. Last year the driver showed up and hour late and no discount of service or anything was offered to us. Mistakes happen we we're not too upset. This year they picked us up in a limo with air conditioning that was only blowing hot air. It's 115 Vegas. 4 miles away our limo overheated and we were stuck on the side of the road. Not only did the not offer to comp our trip they "were only going to charge us for our time." Horrible customer service do not use this company ever.
UPDATE: AFTER ALL THIS!!!! AFTER ALL THIS!!!! THE NEXT NIGHT THEY REFUSED TO TAKE THE EXACT SAME 7 PEOPLE "BECAUSE WE HAD 7 PEOPLE" AND CHARGED US NOT ONLY FOR THE TRIP THEY REFUSED US BUT ALSO THE TRIP HOME THE NEXT MORNING WE BOOKED THAT THEY ALSO DID NOT GIVE US. so they left us to find our own ride to an event that hosted 400,000 people that weekend as well as a ride home in the morning.
Do yourself a favor and book elsewhere.
The business manager