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  • Our first impression of the hotel was good. The lobby and rooms are modern and bright. Having a separate bedroom was really nice and having the kitchenette saved money and made the mornings more enjoyable. Having a 24 hour Starbucks in the lobby was really nice. There is also access to the Planet Hollywood shops, including coffee and snacks, early in the morning. The pool area is very nice, but only open until 6:00PM, which was way too early for us. Perhaps the biggest problem was that there is almost no mobile phone service in the hotel. Both AT&T and Verizon had no connectivity most of the time and when they did, they were Edge or slower. The hotel charges for wifi, which seems ludicrous. I paid for three days of wifi and it was terrible the entire time, so bad I had to leave the hotel to get any work done. They did credit back the cost at check-out. Finally, I asked for a later check out (normally at 10:00AM) and they gave me some long story about occupancy, but then told me I could extend my stay if I needed to stay later. I went down to the desk and asked again and they gave us a noon checkout, but not without quite a bit of grief. Don't lie to me, just tell me you won't do it. While I enjoyed the stay, the pool and the lack of mobile/wifi access was disappointing.
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