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  • I'm pretty sure I've left a review for this place once before, but I have to leave a second. I have the pleasure of stopping for coffee and a One protein bar (love that they always have a selection of these yummy treats) whenever I fly out of Concourse B in Terminal 4 at PHX. This time I finally asked the cashier, "Tell me who owns this place and about your management and training. I ask because every single time (yes every time!) the people behind the counter are smiling, very friendly, polite and ask about your day or your trip." I quickly learned this place is family owned and they select employees based on personality fit, which includes energy and the oh so important friendly factor. They told me they believe they can teach you the skills (the Coffee machines, cash register,...), but only if you're a fit for their culture. I immediately got goose bumps! For some of you, this may sound odd. But for those of you in Sales or the service industry, you likely understand what I'm talking about, right?? I'm so over spending money and walking away thinking, "that person took my money and didn't say hello, thank you, or good bye". Really?? Good customer service seems to be a thing of the past. But Refuge exudes excellent customer service. The people there, regardless of the day or who is working, always make me smile. I actually get excited when I see my flight is departing out of the first B concourse. Thanks for making my day, Refuge! You absolutely make me smile and I'm sure the same happens to the majority of folks you serve.
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