Up until now, having to depend on the Paratransit Ride Service wasn't too bad. But today, things went wrong in a HUGE way. After waiting close to an hour - my designated window of assigned time, plus extra time outside that window - I was told by the representative that the bus had been to my complex, waited for me and then LEFT. I sat where I could see the bus come in the entire time, and NOBODY SHOWED UP. No other bus is coming to replace the one that left, and when I asked if this would count as a 'no-show' on my account, all I was told is that it would have to be 'investigated.' This was not only a waste of time, but no consideration was shown for whether or not I had an appointment to make or anything. This is about as unprofessional as it gets.