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| - If I could give less than one star I would!
My fiancé and I went to Kia on Friday and our sales person (Jim) was horrible. My fiancé was very adamant that the car we wanted would have light exterior paint and would have the solid black interior. Our sales person kept showing us cars that had the two-tone interior. He finally showed us a car with the interior color we wanted, but the car was incorrect exterior color. After we told him there was no way we would purchase that car, he had his manager come and talk to us. My fiancé told him the exact specifications he wanted and we were told that we could get that car, but they would need to bring it in from a different dealership. We asked if the car would have auto headlights and we were told by both salesmen that it would be on the car. They told us that they would call us in the morning with the time the car would be at the dealership.
We went the next day to finish buying the car, we took a test drive and we liked the car. We went to financing and purchased the car. After we got out of the finance area, Jim was there to help us learn more about the car. As he was showing us how to work the headlights, my fiancé said we would just leave the headlights on 'Auto'. Surprise to us, auto headlights were not an option on the car we just purchased. My fiancé was getting upset about it and he was trying to discuss it was Jim, but Jim kept ignoring him and was trying to set up the blue-tooth sync. And to be frank, I could have done a better job of programming my car than Jim. After 5 minutes, we finally got the car set up, and my fiancé asked Jim, if we were going to discuss the fact that the car did not have auto headlights like we were told the previous day. We spoke to Scott (who was extremely helpful) and he was able to calm my fiancé down.
Before we left, I asked for my second set of keys for the car, and Jim told me that they were in the packet that was in the car. I told him that I did not see any keys earlier and as it turns out the keys were not in the packet. The dealership was looking for the keys for over 30 minutes. During this entire time, not a single manager came out to talk to us about it. I called Bill (Customer Relations Manager) and he said he would contact John (manager) to come out and talk to us, but no one came. They finally found my key, it had fallen out in the finance waiting room and was stuck in a chair. Jim kept making excuses as to why it fell out. Frankly I was ready to leave. Car buying is supposed to be an exciting time, but Tempe Kia managed to turn our excitement to disappointment and frustration within 45 minutes.
I would also like to say that I think it's shameful that the sales people have customers do a "review" on them before you even go to financing. You can't rate the entire experience this way. It's very awkward for the customer and both my fiancé and I didn't really didn't want to write anything, but felt obligated.
I would never suggest anyone come here if they could avoid it. It's full of people who don't care about you as a customer at all!
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