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| - I just moved to Henderson and have been searching for a stylist. When I saw the groupon for Aspen Day Spa, I thought it was a great way to try out a new salon, and hopefully find a great stylist. Boy, was I wrong. I purchased the cut, highlight, and conditioning treatment advertised for $59. When I called to make my appointment, the stylist that answered was able to get me in the next day, so I thought that was great.
When I walked in, my first thought was, "really?" They have a HUGE vending machine right in the waiting room--it looks grossly tacky, and did not set a great vibe. I waited 10 minutes up front for anyone to even ask if I had been helped, and the lady that did eventually come up front was very rude. She went and got my stylist, Jonathan. He greeted me, and took me back. I brought pictures and was very direct in what I wanted--it's the same cut I've had for the past 5 years. I hadn't highlighted my hair in about 2.5 years, and made that clear to him as well. He assured me I would look great. Although in hindsight, I should have been leery. He never asked me how I fixed my hair, where I parted, etc. He was very quick with the highlight process,and soon enough I was in the washing chair. He was very rough with the shampoo and condition, but nothing major there. Then we got to the cut. Again, very fast. He cut my hair while it was wet, and then went to blow-dry. Again, very rough. And then he was done. I usually straighten my hair with a flat-iron, and most stylists do too when I go in (as it matches the pictures I give...)--and then they usually dry cut to texturize, and blend in the layers. I was happy with the shape of the cut, and the way he "fixed" it was a lot "fluffier" than I normally do, which hid a lot of the problems. I tipped him $15, so my total was $75.
As I was fixing my hair the next day, I realized how bad it was. I cried. The highlights look terrible--they do not go to the root--I easily have 1/2" of root showing on each strip, and it looks like a line of blond against my normal brown. After I straight-ironed my hair I realized the cut was choppy. The layers are not blended--it looks like my 5 year old took a scissors to my hair. I called my husband, very upset, and he convinced me to call the salon and ask them to fix it. I called, and they put me through to Jonathan, who told me to come back in. I decided to give him a chance to fix it--and went back. He had me in and out in 30 minutes. I'm not sure what he did exactly--he put something on my hair to lift the color by the roots to "soften" the harsh line--it did NOT. After that, he dried by hair and attempted to straight iron it--and fix the cut. I'm pretty sure he made it worse. I thanked him, and got out of there before he could do anymore damage. This was by far the worst experience I have had in a salon, ever! The worst part is, now I have to make another appointment somewhere else to hopefully fix what he ruined. Thank goodness it's just hair, but in the meantime, I'm totally embarrassed by it.
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