I told my boyfriend how good Einstein Bagels was based on a prior experience at another location. As we came in the door I noticed how dirty and run down it was. There were six employee's behind the counter and it wasn't very busy. We placed an order for 2 bagel sandwiches on toasted bagels and sat down. A very short time later our food was brought out and it was awful. The bagels were not toasted, the sausage was cold and the cheese wasn't melted. We picked at the food and left. I apologized and told him not to base his opinion off this experience.