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| - I can't comment on other stylists at this highly rated salon, so this is a review of one of Mood Swings Salon's stylists, Angie N.
The short version is that Aveda Certified Educator & so-called Color Specialist Angie N. did not follow verbal or written instructions that I provided her. I said and wrote "apply color to new growth only. Don't overlap, pull thru, or use a gloss." She decided color should go 5" past my new growth. I said I wanted to go 1 to 2 shades lighter than my standard Aveda formula I have used for 6 years: 30 vol 60 grams of Deep 10-N @ 45 mins. This provided me with Golden Honey Blond. The sun provided me with multi-dimensionality and sun-kissed streaks. Parts of my hair looked like spun gold and others were like pale blonde sunny streaks. Because I have worn my hair the SAME way in all my outdoor jobs, the outer shell of my hair was very light. With info and request in hand, she formulated 40 vol 60 grams of Deep 12-N @ 45 mins in a shower cap.
My crown turned Polar Bear White. When I became upset, she said, and I quote, "Sometimes this happens. Blondes are hard." Then she said she'd fix it. So she formulated this toner: 40g 0-N + 40g of 10-N + 1g of Light Yellow Orange + 40mL of CTA. Unfortunately, she toned all 3 feet of my hair--not just the Polar Bear White part. The result: my crown became a monochromatic yet streaky Electric Butter Yellow and the rest of my multidimensional golden honey blond hair became shades of Straw Yellow and included some Pumpkin Orange. It wasn't in shades of blond but in shades of YELLOW as in Crayola Crayon shades of yellow. I believe the 40 vol formula was still "developing" when it was rinsed out of my hair, so it stripped out color from the rest of my hair, allowing the pure semi-permanent Light Yellow Orange and the permanent 10-N toner to do what it did to the normally bronze-colored part of my hair: it turned it pumpkin orange. As you can imagine, I had a color mullet.
I learned, after the fact, from other Aveda Institute Educators from around the country, color specialists in the valley, and AVEDA CORPORATION that 40 vol us used on people with black/chocolate brown and coarse/curly hair -or- as highlights. I am naturally dark blond; have fair, yellow-toned skin; and dark green eyes. How could she not notice this? I also learned she used one of the LIGHTEST Lift-Color-Methods possible: 40vol/Deep 12-N/Shower cap. I also learned that "no one" tones 3 ft long blond hair, and CTA= gloss.
Every stylist, Educator, and even Aveda Corp has said that in order to achieve 1 to 2 shades lighter, the Lift/vol should have remained the same at 30 vol, but that the color/Deep could have been changed to 11-N or 12-N. You can create 11-N by simply mixing 1-part 10-N and 1-part 12-N separately. Then that mix could have been added to the volume in the color bowl. One colorist said that keeping my original formula and simply adding in foils would have been enough to make it 1-2 shades lighter or just rinse my hair @ 30 mins instead of 45 mins still using just my original formula.
Aveda Corp said she should have known better than to use 40 vol and should have fixed my hair by using golden blond toner mixed with beige toner--not LYO!
This will take me 6 years to grow out damaged hair and about $1K to color correct. Plus, it is dry and will require a lot of maintenance & products for the next 6 years. Finally, the real kicker is that color sticks to color. So the White part of my hair may need more correcting over time.
I can't speak to other stylists at this salon, but I can speak for Angie N. Unless you want punk-style, Crayola Crayon-colored hair schedule another colorist. Sometimes she strips people of all color and she thinks blondes are hard.
Contact me for photos if you'd like to see them! I have several before (beautiful blond), during (white), and after (yellow) photos. I even have a .jpg of the instructions I handed her.
BTW, When I had a free color correction consultation with their senior-most colorist (a blond, named Lauren?), she was tight-lipped about how bad my hair really looked; pretended to look at my formulas (I know how long it takes to read them); kept saying that this sometimes happens; and said she'd fix it by toning my whole head--again. The desk staff also gave me the stare down. Since this was the least conservative advice I got from all the color correction specialists (all the others said don't dare add more chemicals to the long lengths), I went elsewhere to get my hair patched up. I think she was trying to protect Angie instead of protecting my hair. Now, Angie is their master colorist/hair director. Go figure that one.
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