I had a consult scheduled (which was hard to get because they really weren't able to accommodate my schedule so I left work early just to accommodate theirs and to make an attempt to be flexible). I was a potential new customer and this was just a consult. I was asked to sit and wait and my stylist was more than 20 minutes late for the appointment I had left work early for. I'm sure this place of business expects you to be on time for appointments yet looks like they don't hold themselves to the same standard. I decided to walk out after 25 minutes although the front receptionist apologized and said she'd be right out (after 20 minutes beyond my appointment time). It's just the principle. If you are going to leave new potential customers waiting beyond the time you tell them they have an appointment, it would have been better to clearly communicate the reason why up front when I got there and give me the option to wait or re-schedule rather than have me silently sitting there for 20 minutes before even walking over to me to tell me she's late with no other explanation. As a result, I'm deciding to go elsewhere and share my experience with other new potential clients on here. So disappointing. Save your money, there are plenty of other places in Charlotte to go to.