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  • I just had a lunch bagel and have to comment on the service. The food was typical Einstein Bros, so it was high quality as usual. Cierra took my order and they were out of my bagel of choice (green chili) so I asked if they were going to make more today. She said she'd be happy to make me one and it would take about 15 min. or so. Or a better option and faster, she said, was for her to modify a 4-cheese bagel with some green chili and make it custom for me. What a great idea! When I went to pay, I picked up 2 chocolate chip cookies commenting that they looked "terrible", while drooling. Alex said if you like our choc. chip cookies, you should try one of the white chocolate cookies. He explained the ingredients and I was sold. It was awesome! Both employees offered me the upgrade (drink & chips), but I declined. Neither pushed. As I said, the food was great as always, but the level of customer service was refreshing. Both Cierra and Alex were genuinely interested in making my dining experience better. I am now a loyal customer of this location.
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