I've used this salon a few times and never really had a problem once I walked in and they said it would be 20 min which I appreciated because I'm used to nail salons telling me it will be 5 min and then waiting for an hour.
Today I called to make sure there was space and they said yes come over in 5 min. When I got there the shop was full and there were 3 people waiting in front of me. They asked me to sit down which I did for 20 min. Noticing that nobody was close to being done and realizing I would probably be there for another 20 before getting my nails started I walked out. Nobody even looked up or acknowledged.
I walked up the street to Organic Nail Bar where I was welcomed immediately and got a cheaper polish change.
Just be honest if someone calls and say it will be an hour.
I will be taking my business to ONB up the street from now on.