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  • Very disappointing experience. We were in a movie with about twenty minutes left when the lights go on, movie stops and a crew of people come in and start setting up tables. I go to find a manager and was told, "So sorry, the projector broke." Ummm, no it didn't. You clearly double booked the theater. Then the story changed. They told me I was in the wrong theater. Really? For the last hour and a half I was watching the exact movie I paid for at the exact time it was supposed to start? They apologized and said we'd get a refund and free passes. Got the free passes and waited in line while others got their refunds. When it was my turn, the guy said he couldn't refund me because I bought my tickets through the app, but I had my passes so I don't get a refund. Wait, what? Then I'm told to get in another line to see a manager. Another ten minutes pass and I get the refund. This all happened after some less minor inconveniences like pretzel bites that were still frozen in the middle and $20 worth of burnt tasteless popcorn. The place was also dirty. Heaps of popcorn and debris swept into piles but never picked up. IF I go back, it's only because I have free passes due to this bad experience. I will never give this place another dime.
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