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  • Wouldn't normally review for a negative experience without having received service, but similar reviews seem to point toward a trend. I made an appointment online for 5:15 with John some time after noon the same day. I walked in 5 minutes early and wasn't greeted. Proceeded to sit for 25 minutes while others were greeted and had their cuts started (to be fair, some seemed to have appointments but at least one was a walk-in). I finally got the attention of someone and asked what the situation was and they asked if I made an appointment online but said nothing as to whether it was confirmed (I had an email confirmation) John offered to get me in right after his current cut but it would have been nearly an hour after my arrival by that time. He also offered "to come in early" the next day. Mistakes happen but no one at the place other than John seemed to care what happened, including the two owners in the middle of cuts of their own. It's a shame since they're so close to my office, but I'll continue to stay in the city for my cuts.
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