My first experience with Priority Pet Hospital was at one of the most sad times of pet ownership. Our 13 year old Shih-Tzu, Oscar, needed to be put to sleep. Of course, it was not something I was looking forward to, but was dreading even more after several bad experiences in our past. Just a few days before, I had been talking to a friend, who sadly had to lay her sweet Bella to rest just a few weeks prior, and she told me about Priority Pet Hospital and Dr. Burns. She said they made the entire experience more bearable and she was right. We were greeted by the friendly staff and led into a private room. Dr. Burns met us in the room and was incredibly compassionate. Although emotional, the entire process was night and day to our past experiences. They proceeded at a pace that was comfortable for us and said we could stay in the room with him as long as we needed to... even after he was gone. I miss our sweet Oscar so incredibly much. But I felt the process was very humane and I truly felt like these people cared and at such a heartbreaking time in our lives, that was most important. They even followed up with a sympathy card where they took to time to hand-write a very sweet message. I plan on making this our vet hospital of choice. Our next visit should be a very happy one when we choose to welcome the next puppy into our home. Thank you Priority Pet Hospital. Your sympathy and compassion was very much felt and so very much appreciated!!