I have never before complained about a company, but I will complain loudly about Doves disdain for customer service and the poor quality of their service. When my mother died, she left me her one and only Armani blouse. If they couldn't clean it, they had a responsibility to tell me so. Dove ruined it. They collar was completely stained with cleaning fluid. After a hostile correspondence, they offered me the price of the cleaning. The blouse was supposedly sent for "testing" to Alberta, but that was in the Springb and I have heard nothing. As a customer of ten years they have lost my business and I can only recommend that you do not use their service.