To all you parents out there. Please rear your kids with some grace. When they ask to go out to an arcade and play some games, avoid the overgrown mouse house. Save yourself a headache from the crazy atmosphere, and the lure of ticket dispensers (which inevitably turns into a plead to attain a certain level, to procure a certain cheap toy, that will be forgotten about in less than 24 hours. Guaranteed.)
We celebrated my 40th birthday here. Rented the place out for my friends and their families. It was an amazingly good time for everyone. The adults AND kids -- every age -- having a blast.
The staff is tremendous! Friendly, helpful, and you can tell they love what they are doing here. They helped get the food and drinks we brought with us all setup. Don't want to bring your own? They partner with certain local restaurants and can have food delivered, just ask for options.
The staff know the games inside and out and they're happy to see them being enjoyed by others! These guys are genuine in their love for pinball.
The value for the private rental was very good. There's places nearby to grab dessert afterwards. Parking is good, whether on the street or in the lot in back.
Overall: this place is a GEM for Cleveland.