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  • This is a difficult one. I have had super good experiences in the US but the Toronto experience was not up to snuff. Yes it's exciting to see the Cheese Cake Factory in T.O but I was seated by the manager at the bar area for lunch. He forgot to give us our menus so immediately the bus boy acused me hostility telling I can't sit their on my own I have to be seated. I told him the manager seated me and I am waiting for the rest of my group. Then the waitress did the same thing. I was so upset. I had been their less than 5 minutes and ruidly approached by two staffers. Acusing me that I sat their on my own accord. So then the waitress chases the young blonde man who was, I believe to be the manager. She comes to the table and said sorry unsincerely. The manager knowing didnt even apoligize. My experience was tarnished. I told here she is ruining my experience and that I was upset. I don't even want to talk about the food because it was subpar to the US location I have been to and the wait for food was super long. Overall super disappointed.
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