I am not sure how they can call this "Customer Service" when there is NO service. I have spent the good part of the noon hour - on hold - still on hold for 20 min so far waiting to cancel my phone service - this is the 2nd time today on hold for this long. So, in between this time and the previous call - I decided to do a test and call Cox but selecting the option to order new services. The result - I was on hold for less than 2 minutes. So it appears they don't care how they treat their existing customers. I was only planning on dropping my phone at this point - now I might have to just look into other options for TV and Internet. I have been a customer for too many years.