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  • Changed hands from Big Bell Road Kia to Earnhardt Kia from a Friday to a Monday with no warning. All new staff and no records from the previous owners. Had an appointment to take our new car in on the 23rd of August for some problems that Big Bell Road Kia had agreed to fix. Service had no record of our appointment, nor what was to be fixed, after some discourse they said they would take care of us, parts would be ordered, things would be scheduled and we would get a call. Two and a half weeks later and nothing has been done and the Manager is claiming they no nothing about it, and it was like we were never there on the 23rd. I am sure we are not the only people in this situation over the transition with this dealership. Now we are left with a messed up new car and no way to get it fixed, unless we go somewhere else and pay out of pocket.
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