Of all the franchise chain pizza shops, this is my go to. That said, this location is not. It's the service. Whether it's going in for a slice and the pizza is cold and the staff can't be bothered to put in a fresh while you wait, or getting ignored at the counter, etc etc... there is just a high probability of being disappointed I've encountered the owner a time or two (I assume based on the care received on those instances), but weary of taking my chances. Need to change the people, or change the people.