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  • I went in a couple months ago to simply look at a used Jeep Wrangler unlimited that I saw online. All I wanted to do was see the vehicle but the salesman insisted on showing me a new vehicle and taking all my information down even though I repeatedly said I "was just looking." So being the nice person I am, I went along with him and let him show me the new car before he showed me the used one I wanted to see (Which he said he had). I needed to understand the vehicle a little bit more so I wasn't too upset at this point. He insisted I test drive the vehicle however I had no wish to whatsoever. I just wanted to see the used vehicle I came for damnit. All in all, after I asked him 5 times about the vehicle I saw online and was unsuccessful I budged and just said "Listen, do you have the jeep or not?" And he said "No." NO?! ARE YOU SERIOUS? You just wasted over an hour of my time and lied to my face about a vehicle you said you had to tell me you really don't have it? What BS. Chapman needs to have more extensive training programs for the salesman working there to provide adequate customer service.
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