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  • I was highly disappointed with David's bridal today and felt the need to post a review so that this experience does not happen to anyone else. My mom and I went to David's to look at bridesmaid dresses, my sister (the bride) lives out of town so we were going to go and get some solid ideas. I had booked the appointment online which worked out fine, this morning I decided to call so that I could confirm it. I must say the customer service representative that I talked to was SO nice. I wish I would have written down her name. We walked in for 5:30 appointment around 5:25, and were not greeted by anyone. I stood there for a bit before I walked right up to the counter. The person asked me what I was there for and I said bridesmaid dresses and that I had an appointment. She asked me if I was the bride and I said no. Immediately her attitude changed. We walked over to the "appointment desk" where they couldn't find my appointment. I confirmed it twice keep in mind. They then "found it" aka wrote my name on a piece of paper and got a sales consultant to help us. The sales person wasn't very friendly. I told her what we wanted and she showed me two dresses and said "well?". I said sure, gave her my size, and she got a dressing room for me. She then disappeared. She had 3 separate clients, which in her defense was probably not her fault. But regardless she didn't pay another lick of attention to us the rest of the time. When I was done trying on the poorly made dresses, I took them out of the dressing room and walked over to put them away. The sales lady said she would do it and as she was walking past with another customers dress (in a big hurry) she asked if we needed anything else. Needed anything else?!?! I tried on 2 dresses and wasn't even helped AT ALL. I feel bad if brides are treated the way I was this evening and I would never recommend this location to anyone. No one! They acted as if we did not matter and it was so inconvenient that we were there. I understand being under staffed and over worked - but treat me like a human being and not a robot. I will never return and I will pass the world along to all my newly engaged friends.
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