So, after further consideration I've downgraded my rating. Great subs....still. But, it seems as if they try to make paying as difficult as possible. I've gone there several times in the past two weeks and it has taken between 5 and 8 minutes just to pay....this is after you wait 5, 10 or more minutes before you get your sub. Not sure what the problem is. All I know is that, I have a limited time for lunch and don't want to spend much time standing in line. My fellow diners agreed. Needless to say, I can go across the street (potbelly subs), down the street (gourmonds), or up the street (heavenly ham) for a sub, without the wait.