I started my membership here a couple of years ago because they were reasonably priced and the massages were good. Since then, I've moved and go to a different location.
Last week I came back and was thoroughly disappointed. I called on a Friday for a Saturday appointment. But after I left work that night and checked my VM, someone called and said I missed my appointment today!? I immediately called them and told them about the mis-communication. The person that picked up the phone was very curt and made me feel like it was my fault. She rescheduled me for tomorrow, the correct day, and didn't say anything else.
When I arrived the next day, I checked in and went to use the restroom. When I came back, the two receptionists were in semi-heated conversation about when I checked in. One of them even turned around and asked me directly what time did I check in. After I told them, the other one said well, it's not in the system. Clearly the front staff need to get it together and be more professional and pleasant. I like to go to a warm, friendly and welcoming massage place because it does affect your relaxation during the massage.
It's sad because I liked my massage from Dan but unfortunately because of the reception and schedule mishap, I will not be coming back.