rev:text
| - I had previously purchased my little brother's graduation cake here so I went back this week to order cupcakes for my wedding. What a complete headache.
You get two cupcakes to taste for free, which is fine. My fiance and I decided to pick the two flavors WE would like to eat on our wedding day. I asked the girl helping me, Chelsea, if I could place the order. I said I wanted an assortment of cupcakes and cookies. She quoted me a price and told my mom 50% of the price would have to be paid that day and then started filling out what I thought was the order sheet. Then she said, "So you only want these two flavors?" and I said "No, I want an assortment." Again, she didn't listen. She told me I had to e-mail the manager and tell him how many people we needed to feed, the date, and attach a photo of what I wanted the cupcakes to look like. I had already told her the amount we wanted and the date and that I didn't want them customized. I repeated, for the third time, that I simply wanted an assortment of cupcakes and cookies for the dessert table and asked if we could just place the order and pay our deposit and she responded by giving me the managers e-mail address and saying I had to speak to him. I don't think she listened to a single word I said and the situation was completely confusing and frankly, it made me quite angry as it was a total waste of my time. If somebody is about to spend nearly $400 at your bakery, shouldn't you try to make them happy? Evidently not. I left and somebody from the bakery called me that afternoon to ask about my "custom wedding cake". At this point I was so annoyed that the girl clearly hadn't listened to what I wanted that I didn't even bother placing an order. We will be going elsewhere for our wedding cupcakes.
|