Tim fixed my HVAC over a month ago and I have had no issues since then. I don't typically write long reviews but this is a story I think is telling -
I lost my phone at the Bellagio and it was there at the lost and found. I had no idea. Tim called me on my cell phone because we had an appointment and the security there picked up and told him they have my phone. Shortly thereafter my battery died. I called Tim from a friends phone. Tim relayed the message to me and told me where my phone is. I'm not sure I would have found because I had visited many hotels that day and my phone was as good as lost in my mind. When I saw Tim for our appointment, he asked if I had my phone back. I appreciate that he cared.