I visited Panera today after a long absence. I frankly prefer Paradise Bakery. I walked up to the counter expecting to order,but was told to use the computer screen to order my lunch. I went through the screen as prompted and then put in my number for the table top buzzer.
My salad arrived a short time later. It was OK; nothing special. What bothered me most was the lack of human element. I do NOT like using the computer to order and will not return.