Hugo is the bomb, he really went above and beyond, he answered my questions about replacing the wheel and even printed out a diagram with step by step drawings. I had maintenance on my Toro lawn mower here and they fixed it nicely for a fair price. The only thing lacking was the attention to detail, my rear wheel was cracked and the guard/shield was missing (which I discovered the hard way - something shot up at my mom and hit her (hard) in the face. Thankfully she's okay and I hope that Green Valley Turf will step it up by being more detail oriented and proactive. Other than that, my lawn mower works great.