The first time I visited Lobby's was around a year ago; I tried the double bacon cheeseburger and fries.... I was hooked! I think a great burger needs to be grilled, but this fried burger was one of the best I have eaten. I have been back several times to try different menu items; the Italian Beef is phenomenal (if you can handle a little heat, be sure to try it with the spicy peppers) and their chili fries are superb!
The owner (Lobby) is usually there to make sure you enjoy your meal and the staff is very pleasant. The restaurant is always very clean, which in my opinion is a great indication that the owner really cares about his business.
One time I went there for carry out, I got home to find that a few of the items I ordered weren't prepared as I instructed (special sauce when I asked for none, no cheese when there should have been etc). Luckily I'm very close to the restaurant so I drove back and got a sincere apology and my food order corrected, along with a free order of fries. No biggie, I know mistakes happen and how they handled their error was perfectly acceptable.
I will continue to visit Lobby's for their awesome food!