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  • The most frustrating unnecessary experience... I don't know if it's because they potentially have new staff but somehow the idiot at the register managed to mess up the simplest order: an asiago bagel with plain cream cheese. Most Panera's give you a buzzer when your order is ready or the staff will come out and deliver it to your table. However, my bagel was stacked on top of other customers bagels waiting at the counter... Once I finally obtain my bagel I see there is no cream cheese. I go up to the counter to ask for cream cheese and the idiot who rang us up said "we're all out". I then tell my sister (who's order was fine) and she goes up there to ask for a cream cheese and the idiot again says "well you guys can share it, I only use about half but if you want another one I need to see your receipt"... at this point my sister is heated because the idiot at the register is beyond familiar with us and she managed to not even give us a receipt so how are we to show her what we ordered... At this point my mom gets involved and asks to speak to the manager about this f**king plain cream cheese fiasco lol. The manager says "we didn't run out of plain cream cheese" so the idiot at the register is well... a f**king idiot (who woulda guessed). Anyways I got my cream cheese but at this point I was like f*ck it, shoulda went to Starbucks or somewhere else... overall these people need to get their shit together whether it's communicating better with staff AND customers or properly training staff before putting them on the most difficult job ever of being a cashier... smh. Good luck to those who enter these doors of mass chaos. I'll pray for ya!
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