Service - Horrible. The restaurant was nearly empty when our party of 8 sat down for lunch. The waitress did not seem to want to be there. The service was slow and unorganized. We requested additional sides (several times), which were not brought out until the end of the meal when all food had been eaten. Drinks were not re-filled until the end of the meal, and the food took a long time to arrive. When it did arrive much of it was cold. The server never came back to check on the food quality.
Food - We have been eating at this restaurant for years. My go-to item is always the gyros. The meat this time was cold and bland. The waitress forgot my tazyki sauce on the side and did not bring during the meal. The pita bread did not seem fresh. The only item that seemed unchanged was the rice and fries. Our table had mixed reviews of their food. Some really enjoyed it, while others were unimpressed.
Ambience - the restaurant decor is family oriented. We were greeted as soon as we walked in, and seated very quickly. As mentioned previously, the servers have all changed over, and seemed to be very uninterested in taking care of their customers.
Coupons - the waitress refused our coupons citing some store policies. Again they did not seem willing to try and help or provide a good solution. Not an issue, but a poor cap at the end of the meal. It was a perfect opportunity for service recovery for a relatively minimal investment or at least a customer friendly explanation.
Although we have been patrons for years, I do not foresee rushing back. The service and food have really gone down hill.