A few months back I went into Ace Hardware to buy a clear hose. Dan was there to help me. As I pointed out the hose I wanted, he asked me how much I needed, & how I planned to use it.
I mentioned I needed a length that could reach from my drain at the top of the exterior wall Because it was dripping & messing up my tile below.
He immediately told me to contact my AC professional Because he was sure there was a problem with our unit. He went on to explain that dripping from the bottom drain on the wall was normal condensation, but dripping from the upper drain means the drain is clogged or damaged.
We called our AC professional & sure enough our AC unit needed to be replaced.
We're very thankful for Dan & his help. He didn't just blindly sell me an item which would have been wrong in the long run.
The Ace team has always been ready to help us, & we are very grateful.
Ron & Lynette Surprise, AZ