I have used Boston Market for my company holiday parties previously without incident. However, For Thanksgiving some key parts of our order (gravy) were missing from our Turkey dinner order. I decided to try the catering option to pick up at the store to see if I would get better results. Much, much worse! I arrived to pick up my order and the girl at the counter (possibly a manager) told me it would be a few minutes because they got a late start. No big deal, I thought, even though their lack of preparedness is not my issue. I sat there for 30 minutes and then had to pay extra for them not completing the order. The young girl said "sorry for the inconvenience." There was no attempt to make it right. I'm going to find an alternative for my company parties going forward.