| rev:text
| - I will never use George Brazil again. The technicians are incompetent, the customer service representatives are rude, and their VIP service is a scam.
My air conditioner broke last October (the fan motor), and the technician that came out quoted around $800 for the fan motor, $800 for something else (illegible on the slip), and $80 for the visit. Because I was unaware of how much these things would normally cost, I was ready to pay. The technician shared with my boyfriend and I that there is a VIP plan, where we would be discounted if we purchased it (for around $600 for three years). The technician stated that there were no strings attached and that we could cancel it at any time.
Our A/C broke again this year (one week ago Saturday), and we, of course called George Brazil. The staff told me that I should wait for an appointment on a Monday; I explained that we did not have A/C and she finally conceded that someone could come out that day.
The A/C technician was at our house within an hour. He looked at the A/C unit and shared that the issue was the compressor overheating. The technician shared that he would not be able to do anything for us until at least Monday. He shared that if we had left the unit on, the compressor could have exploded and created toxic fumes, which would eventually ruin the entirety of our system... The technician refused to provide us with even an estimate of how much this might cost (allowing us to plan our budget for Monday). The technician told me that it would be at least 3 times more than the A/C motor had been, and that it would be better to just buy a new A/C unit.
On Monday, 8am came and went. I called George Brazil and requested information on the pricing whatever part was needed to make my A/C work again- I was told to wait until the technician from Saturday called me; 8:30am came and went; 9am came and went; I then heard from the technician- $2,800 to replace a compressor. This sounded extremely high, so I requested to know what the cost of the part was, and what the cost of labor was; the technician would not share this information with me. The technician referred me to another person at George Brazil. When I spoke with her she was angry that I had her phone number and angry with my questions; finally she informed me that they order parts based on the model and serial number of the A/C unit. I spoke with the technician again; he told me that he would only be able to service our A/C unit today if I confirmed with him within the next 5-10 minutes.
The same day, my boyfriend and I reached out to several other A/C companies, all of which were shocked by the price that we had received from George Brazil. The second highest estimate that we received was $2,500 for a new compressor and condenser.
Several A/C repairmen came out to our house to check out our issue Monday (none of them charged for the consult). They each said that if the technician from George Brazil had wanted to put in five minutes of work, we could have had A/C until the root of the problem was fixed on Monday... Apparently there is a small part that "jump-starts" the A/C compressor so that it will cool the air. According to the service people of the other companies, this is something that is typically carried in a kit. Once A/C repairman from another agency noted that two wires were misplaced from when George Brazil installed the fan motor and corrected the issue without charging us.
Obviously, despite our "VIP" discount, we chose to go with another agency.
The VIP Maintenance Plan says that it is refundable, and will be prorated. I wrote my required letter to George Brazil sharing with them that I wanted to cancel my services as I will not be working with them in the future due to their technicians and impossible pricing. I spoke with a representative today who told me that if I do cancel my maintenance plan, I will be responsible for paying back the discount provided last year. This discount was over the cost of the plan, so not only would I be out the $500 or so for the worthless VIP Plan, but also out another $100 for canceling it...
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)