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| - I'm not usually a fan of these "big chain" stores - especially for finding furniture but b/c of new house matters, I was pretty much forced to go pick out my appliances from this store b/c my developer probably got a good deal from them and vice versa.
Of course, in any new home, they give you the most basic appliances ever (I get that) - ie: your oven given does not even have a convection function. At least when I went to pick stuff out, I found out that all my things were stainless steel appliances by default. In any case, I was looking to possibly upgrade my fridge and my stovetop.
My first salesperson, Reza, was nice INITIALLY introducing himself. When I started asking him about upgrades and stuff, he was really reluctant to show me other varieties available until I actually asked him multiple times if we could go outside of the show room (pictures shown below) to the actual store. In any case, as we were walking through the place and he was showing me stovetops, he pretty much pointed at one model and I asked him if there were any others, and we walked along and each one he pointed to, he said, "but that's realllly expensive". When he gave us the costs of the upgrades, I then questioned him about the discrepancy of the difference of the prices listed and he then basically said that I couldn't use the current sales price and had to use the retail price and subtract my appliance credit from it. Initially I really didn't understand and asked him why and he just got ruder and ruder and more and more abrasive. He seriously had a lack of utter respect for me and he made me feel like I was wasting his time. While I was ready to just pay that price, his rudeness just made me want to give my business to someone else. When I told him I wanted to find someone else, he shoved the appliance papers back at me and snarkily said, "Ok fine, thanks. Have a good day." And that's when I met Vivienne Xu.
Vivienne, on the contrary, was very professional and courteous the whole time. She broke down everything for me, patiently explained to me why I was paying that price, and pretty much made everything transparent and I knew exactly why I was paying that price. She spent a good 30/45 minutes with us and was full of smiles and extremely helpful. I have nothing negative to say about her and I really seriously hope that management reads this and compliments her on her customer service.
Really, at the end of the day, both Vivienne and Reza presented the exact same prices. The main difference is that Vivienne was friendly, respectful, courteous, and patient. And Reza was exactly the opposite of all that. So when two people present me the exact same things, and are working on commission, I'm obviously going to give the nicer person the dibs on it. While Reza has scored a mighty 1/5 stars for the Brick, luckily, he had Vivienne to save the day because she earned an awesome 5/5 stars for customer service and thus, she saved the day, by averaging my Brick experience back to 3/5 stars.
Also, as a side note, I took a stroll around the furniture section...totally, utterly not my type.
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