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| - I had high hopes about this place because I love the decor and log cabin feel. I have been there once before on the patio and had an iffy experience, but the food seemed ok, so thought I would try it again. My sister and I went for dinner last Saturday night about 830, stood at the door for about 5 minutes, no one at the host stand. We then asked the bartender if we could just seat ourselves. She was pretty rude and said no, go back to the hostess stand and she'll seat you. We went back and stood for another 3 minutes before a waitress came and asked us if we had been helped, she seated us - I'm not sure a host/ess exists, I never saw one. We sat in a booth across from the bar, our waitress took our drink order, brought the beverages and took our food order. After she left the table we realized the drink order she brought was wrong. We tried to get her attention, in fact several servers/staff walked by us and we couldn't get anyone's attention. Finally a busser/food runner brought our food, we asked him if he could get our waitress, she was standing at the register 8 ft away with her back to us for at least 10 minutes. He went and told her, she blew him off. After 6 more minutes, I went up to her and let her know we had a wrong drink order and needed some service as soon as she had a chance. She just said ok and continued doing whatever she was doing for a solid 15 minutes. A couple minutes later the food runner guy came by again and apologized for the neglectful waitress and helped us get correct drinks and some condiments. Finally after we had everything we needed, at least 20 minutes later, our waitress came by to see what we needed...ha, really?
Food: My sister ordered wings, which were delicious. I ordered a French dip, which was awful...not fresh, barely warm, the beef was tough and chewy and the fries were not crispy or warm. Very disappointing. The other adult customers seated in the booth next to us, with a different waitress were ignored as well. Staff seemed really young, unprofessional and uninterested in "service"...except the awesome food runner dude who took care of us. We made sure to go find him on the patio, tip and thank him before leaving. He said he works behind the bar on Tuesdays and to come back then and he'll be sure to take care of us. I can't imagine I will ever go back...bummer, I like giving good reviews and supporting local Tempe businesses.
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