Decided to stay an extra day in Cleveland for the Indians game on Sunday. I booked on Hotels.com and unfortunately chose the wrong day! Must have been the "fun" we had Saturday night and wasn't thinking too clearly that morning. So the rate I booked at (for wrong day) was very favorable compared to going rate for that evening. I asked for them to honor the rate despite my error. Ayan was the woman who took care of me at the counter and was very patient and very helpful in trying to work it out with hotels.com. The manager approved honoring the rate. Thanks to the great staff there!! Also, probably best location if you're attending an Indians game, right across the street and walking distance to Cavs, and many bars and restaurants. Thanks again!!