I can't speak to their ability to maintain or repair vehicles. I can however speak to their customer service. I have always changed my own oil and on rare occasion, have had to take my vehicle to a shop to have the oil plug loosened, always free of charge. I decided to stop by Meineke today after having some tires changed next door. This particular Meineke was dead with only one ore two cars being worked on. I went to the gentleman at the counter to ask if they could loosen the plug, at which point the shop manager, who was lazily lounging in one of the customer chairs in the lobby piped up and said "No, I don't usually do that". Well I don't usually pay people who laze around in the customer waiting area to change the oil on my car either. I stopped by Jiffy Lube, who had plenty of customers, and they loosened my oil plug with no nonsense and no charge. Good luck Meineke! Maybe you will help the next person who comes in and asks for a small and simple favor. That person however will never again be me.