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  • Worst experience at a sushi place. The food quality was ok, but it's the service where this place loses hard points. The waitress was rude from the minute we walked in. They took 50 minutes to bring the last items we ordered off the AYCE menu (sushi roll and beef mushroom rolls). By the time it came out, we were stuffed. There's an expectation that all food should come out within a range of time. We were charged extra per person for not eating the mushroom rolls... fine that's understandable since it's printed on the menu. What was not ok, was the fact that they automatically added their tip to the receipt (for a group of 3). When we brought it to the waitress attention, her response was consistent throughout the night, full of "ughs, sighs, and okays" and then when we called her rude, she started yelling at us. We called the woman who was left in charge and refused to take off the tip on the bill because the owner couldn't be reached by phone. Now normally i would never leave without giving a tip because i've worked in the food sector but a tip is a bonus for a service well provided. It's not mandatory under any law, it's merely a courtesy, and this time I was beyond disappointed in the service and manner of this establishment. Never going again.
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