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  • A Huge Shout Out & Many Thanks to the staff at the Apple Store at Summit Mall ! I just purchased a new iPhone 8Plus. I wanted to replace my old phone - an iPhone 6. I had done my research online about the iPhone 8, 8Plus, and the new X. I still had a list of questions. I initially went there Thursday evening just to get my questions answered, and to look at the models I was considering for purchase. The store was quite busy, but the associate who helped me was friendly, patient and extremely knowledgeable about all of the apple phones. I was upfront that this was an "exploring my options" visit, and was treated very nicely. I did ask this associate if they work on commission, because she spent an hour with me, and I wanted to be sure she received credit for the future sale. She told me they don't work on commission. I returned to the store Saturday, and made my purchase. I did tell the associate who helped me Saturday that I had worked with another associate earlier that week. She also validated they do not work on commission. She was also very knowledgeable and friendly, and made the process pleasant and efficient. Every time I have needed to go to the Apple Store, either for purchase or service (I also have a MacBook Pro) I have always received the best customer service. Even when they are very busy (which is most of the time) the associates are always pleasant and geared to excellent service to customers.
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