This store frustrates me. Sadly I like the quality that Kohl's carries, the variety and their coupons. I've unfortunately or fortunately been one of their VIP customers for as long as I've had a Kohl's charge. So I shop here.
But I can't stand the store sometimes. I just discovered the joy of buy online and pick up in store to avoid shipping costs. So while I picked up my little order I browsed to see if there was something else I wanted or needed. But I couldn't stand the store. While the aisles looked okay, the women's department was trashed. Trashed.
I feel wrong spending money at a store that cannot hire enough staff or the right staff to keep a store looking presentable. I get that weekends get busy. I get that sales happen, but there was no pride in attempting to organize it.
Also, I waited three minutes before the customer service desk was attended. I watched people go into the bathroom and finish before someone came to assist me.