I moved in in August into a studio apartment and didn't have a bathroom door for over a month. Complained to management at least once a week. New management came in within the last few weeks. I complained and they put one in within a few days. They are SO much better at work orders but aren't 100%. I complained about my patio door and within 2 days, they replaced it but some of the screws were coming out. They're definitely trying so much more versus how they were when I first moved in. They're more professional, friendly, and efficient. They do tow if you're parked in the covered area and don't have a parking pass for it which is $15 a month.