Best kitty vet I have ever been to... and that is a long list. Dr B and staff are faaannnntastic. They are always available - and when one of my cats had surgery the vet gave me her cell phone number in case there were complications and I needed to get a hold of her. My cat is also very nervous but when Dr. B walks in the room and pets her she immediately relaxes. The cost of procedures seem higher than other vets, but I implicitly trust them and have no qualms about paying for quality care.