Our family loves The Cheesecake Factory. However, this particular location taints their brand. I have come here so many times for family events and despite our hopes the service will get better it never seems to. The knowlege of our server was unacceptable.
Showed up at 4:15pm on a Wednesday. We were seated within 5 minutes for a party of 6. I went to the Restroom upon arrival and it was a mess. Also there was only 1 stall with toilet paper.
Drink orders came along and I asked oir server Tara G what they had for tequila. I was told Patron. I asked if there were other silver options and was told no, just Patron. I passed and went to the bar to order instead. Come to find out there was 4 options of silver tequila. Don Julio & Patron being the most expensive naturally.
We wanted to order appetizer, but after recieving our drinks our waiter took too long to return to our table. We ended up just ordering our entrees.
I asked if my dish the Diane and Salmon came with asparagas and was told no, so i ordered some on the side. The dish comes out and there is asparagus with it, and a side of asparagas as well [which of course I had to pay extra for].
My sister ordered the chinese chicken salad. The salad came dry with no oranges. I noticed the food runner come out and have a conversation with out waiter where they looked at the food delivered to our table. It seemed as if they realized the wrong salad was delivered, but upon us questioning it we were told no thats what you ordered. At this point we just asked for a side of dressing and oranges.
For the price and location I honestly would expect better management and training of staff.