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  • First I need to say that I have worked in many restaurants in this town since I was 15. I am now 38 and a classically trained french chef. So I walk in it looks nice, the tables need to be wiped down but it's lunch time and they look busy. I walk up look at the menu and see that everything is $9 to $11. Ok there must be something special about the sandwiches, wraps or salads that they charge that much for. I order the Turkey Club, I am thinking "ok for $11 maybe it is a Turkey Cutlet with some different type of mayo like an aioli or cranberry or something." Then my wife orders the Gorganzola burger and they ask how she wants it cooked she says medium. So I say to myself "wow, cool they are cooking to order instead of just shoe leather." Then I order the Kids Pasta with Meat Sauce for my 3 y/o. They asked me what side I wanted on my sandwich so I look up and they offer French Fries, Sweet Potato Fries, salad or Onion Rings. I think "wow I haven't had onion rings in a while I am excited I will get the onion rings." My wife gets the French Fries. We order three drinks and we are on our way. Well we sit down inside and I realize they gave us only two cups. So I go and ask for the third one that we paid for. The lady who took our order hands it to me. Then this Mexican guy says you already have three cups on your table. I said no we don't we only have two and I ask him if he is calling me a liar? He says no that I have made a mistake and that I have three on the table. So now I am furious and tell him to come over to the table. I count the cup for him and he says what about the water cup. I said it is what they gave us for the lemons we asked for, for the tea. I said we paid for 3 cups and I want three cups not two with a water cup. And then he says sorry and goes back to the kitchen. I am thinking wow are you kidding me that this guy is ready to throw down over a cup. Then when it was his mistake he only appologises as he is walking back to the kitchen. Then our meals come out. I look over my sandwich and there is nothing special about it at all. It is lunch meat with lettuce, tomato and bacon on white bread. They didn't even cut it they way a Club is supposed to be cut. Then I notice my onion rings that I was excited about and there were only three onion rings. THREE!!!!!!!!. Two of them weren't even that big. So I ask the lady why I only got three onion rings and she says well that is our lunch portion and I reply well it certainly wasn't the lunch price. Then she asks me if I want more and tell her no I don't want anything from this place. Then of course my wife's burger is shoe leather and the best thing I can say about my kids pasta is that it had not taste to it. They didn't cook the pasta in salted water and the meat sauce tasted so bland they probably got it out of a jar. My whole experience here was terrible and I will never go back. I work in the restaurant business and word of mouth is everything. Well I will never have anything good to say about Rachael's Kitchen other than it is laughable that they are trying to franchise this place.
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