Asked the rep to add insurance to my second line 3 months ago. Then right when I need it, turns out he never added the insurance. On top of that he took out my own insurance too! Hate to be this harsh but the rep was completely inept. He had to ask his co-worker for help on how to handle a simple claim for me. AT&T customer service said it wasn't open enrollment back then so why didn't this rep say so? At&t train your staff better or you'll be losing customers like me.