I arrived right on time but I didn't make a reservation so it was no problem. I had a gift card but it couldn't be used towards food or drink so I bought a t-shirt. The sizing was a bit off I have to admit. What is usually a medium for me is more like a small at the factory. Biggest complaint would have to be about the sizing. And not a lot of designs. It would be cool if they had one that just said THE FACTORY on the front and on the back it said 'cheesecake, that is' and their hours. Get your shit together.