The customer service was outstanding. A was told that the store opened at 8:00 a.m. for holiday hours but they were not open yet. The store manager of the Apple Store saw me sitting and waiting in a bench in the mall so he came out to ask me if I needed help. When I explained that my phone had frozen up during an update he brought me in the store and got a tech to help me resolve the problem. Now that's customer service! I would highly recommend this store and the staff.